December 2025 Release (v1.9)
This release introduces Custom Agents, allowing you to create specialized AI agents from your curated flows and guides.
Highlights
- Custom Agents - Transform your curated flows and guides into specialized AI agents that understand your specific workflows
New Features
Custom Agents
Create specialized AI agents tailored to your organization's workflows. Custom Agents are built from your curated flows and guides, allowing the AI to understand and execute your specific processes.
- Create from Flows and Guides - Convert any curated flow or guide into a dedicated agent
- Trigger Phrases - Configure phrases that activate your custom agent
- Variable Modes - Set variables as Required, Optional, or Default for flexible input handling
- Multi-Turn Conversations - Agents gather required information through natural conversation
- Output Variables - Configure what information the agent displays upon completion
- Agent Analytics - Track custom agent usage and performance in the Analytics dashboard
Improvements
Natural Language Understanding
- Improved Reasoning - Better logic for matching user requests to the right flows and guides
- Slot Extraction - More accurate extraction of parameters from user messages
Chat Experience
- Streaming Reliability - Improved SSE streaming for more consistent real-time responses