Terms of Use

Hublvu, Inc.

Effective Date: January 1, 2026

Last Updated: January 1, 2026

Welcome to Hublvu, Inc. ("Company," "we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of the hublvu platform and related services (collectively, the "Services") available at hublvu.ai.

These Terms apply to your organization ("Customer," "you," or "your") and become effective upon execution of an Order Form or Master Subscription Agreement ("Agreement") that references these Terms. By accessing or using the Services, you confirm that you have the authority to bind Customer to these Terms.

If you do not agree to these Terms, you may not access or use the Services.

1. Description of Services​

The Services consist of Hublvu, Inc.'s cloud-based AI-powered platform that provides enterprise solutions for IT, networking, and telecommunications operations. We may update, modify, or discontinue features of the Services at any time, with or without notice, provided that we will use commercially reasonable efforts to notify you of material changes.

2. Account Administration and Security​

2.1 Account Provisioning​

Upon execution of an Agreement, we will provision access to the Services for Customer. Customer is responsible for designating authorized users ("Users") who may access the Services on Customer's behalf. Customer shall ensure that all Users comply with these Terms.

2.2 Administrator Responsibilities​

Customer shall designate at least one administrator who will be responsible for managing User access, including adding and removing Users, and configuring Customer's account settings. Customer is responsible for maintaining accurate and current account information.

2.3 Account Security​

Customer is responsible for maintaining the confidentiality of all account credentials and for all activities that occur under Customer's account. Customer agrees to:

• Ensure Users use strong, unique passwords for their accounts
• Prevent sharing of account credentials with unauthorized third parties
• Notify us immediately of any unauthorized access to or use of Customer's account
• Promptly remove access for Users who no longer require it

We are not liable for any loss or damage arising from Customer's failure to comply with these security requirements.

2.4 User Requirements​

Customer represents that all Users are at least 18 years old or, if accessing the Services in connection with their employment, are of legal working age in their jurisdiction.

3. Subscription and Fees​

3.1 Subscription Terms​

The specific subscription plan, number of authorized Users, fees, and subscription term ("Subscription Term") are set forth in Customer's Order Form or Agreement. Access to the Services is limited to the scope specified in the applicable Agreement.

3.2 Fees and Payment​

Customer shall pay all fees specified in the Agreement in accordance with the payment terms set forth therein. Unless otherwise specified in the Agreement:

• Invoicing: Fees are invoiced in advance for the applicable Subscription Term.
• Payment Terms: Payment is due within thirty (30) days of invoice date.
• Taxes: All fees are exclusive of taxes. Customer is responsible for paying all applicable taxes, levies, and duties associated with the Services, excluding taxes based on our net income.

3.3 Subscription Renewal​

Unless otherwise specified in the Agreement, subscriptions will automatically renew for successive periods equal to the initial Subscription Term unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current term. Renewal pricing will be at our then-current rates unless otherwise agreed in writing.

3.4 Late Payments​

If Customer fails to make any payment when due, we may (a) charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is less, and (b) suspend access to the Services upon fifteen (15) days' written notice until all overdue amounts are paid in full.

3.5 Fee Disputes​

Customer must notify us in writing of any fee dispute within thirty (30) days of the invoice date. The parties shall work together in good faith to resolve any such disputes.

4. Customer Data and AI Processing​

4.1 Customer Data Definitions​

"Customer Data" means any data, text, files, images, prompts, inputs, or other materials Customer or its Users upload, submit, store, or transmit through the Services. "Output" means the content generated by the Services in response to Customer's inputs. Customer Data and Output are collectively referred to as "Customer Content."

4.2 Ownership​

Customer retains all right, title, and interest in and to Customer Data. As between Customer and Company, Customer owns all Output generated through Customer's use of the Services, subject to any underlying intellectual property rights in the models and Services.

4.3 Limited License​

Customer grants us a limited, non-exclusive, royalty-free license to use, copy, and process Customer Data solely as necessary to:

• Provide the Services to Customer
• Comply with applicable legal requirements
• Enforce these Terms

This license is limited to the purpose of delivering the Services and expires upon termination of the Agreement, except as required for legal compliance or backup retention.

4.4 AI Model Training Restrictions​

We do not use Customer Data to train our artificial intelligence or machine learning models. Specifically:

• Customer Data will not be used to train, improve, or fine-tune any AI models, machine learning systems, or algorithms
• Customer Data will not be used to develop new products or services
• Customer Data will not be aggregated with or exposed to other customers' data
• Customer inputs and outputs remain confidential and isolated to Customer's account

4.5 Third-Party AI Providers​

To the extent we use third-party AI model providers to deliver the Services, we maintain contractual agreements that prohibit such providers from using Customer Data to train their models. We require all AI subprocessors to adhere to data protection standards at least as protective as those set forth in these Terms.

4.6 Data Isolation​

Customer Data is logically separated from other customers' data within our systems. We do not combine, commingle, or process Customer Data together with data from other customers, except in aggregate, anonymized, and de-identified form that cannot reasonably be used to identify Customer or any individual.

4.7 Service Improvement​

We may collect and analyze aggregated, anonymized usage metrics and technical data (such as feature usage patterns, error rates, and performance data) that do not contain Customer Data or identify Customer or its Users. Such anonymized data may be used to improve and develop the Services.

4.8 Customer Responsibilities​

Customer is solely responsible for Customer Data and represents and warrants that:

• Customer has all necessary rights to provide Customer Data to us and to authorize processing as described herein
• Customer Data does not violate any applicable law or these Terms
• Customer Data does not infringe any third party's intellectual property or other rights
• Customer will not submit sensitive personal data (such as health information, financial account numbers, or government identifiers) unless expressly permitted under the Agreement

4.9 Data Backup​

While we implement commercially reasonable measures to protect Customer Data, Customer is responsible for maintaining independent backups. We are not liable for any loss or corruption of Customer Data except to the extent caused by our gross negligence or willful misconduct.

5. Acceptable Use Policy​

5.1 Permitted Use​

Customer may use the Services only for lawful purposes and in accordance with these Terms. Customer agrees to use the Services only for Customer's internal business purposes.

5.2 Prohibited Activities​

Customer and its Users agree not to:

• Use the Services for any illegal purpose or in violation of any applicable laws
• Upload, transmit, or distribute any viruses, malware, or other harmful code
• Attempt to gain unauthorized access to the Services or related systems
• Interfere with or disrupt the integrity or performance of the Services
• Reverse engineer, decompile, or disassemble any part of the Services
• Use the Services to send spam or unsolicited communications
• Impersonate any person or entity or misrepresent your affiliation
• Use the Services to harass, abuse, or harm another person
• Scrape, data mine, or use automated means to access the Services without permission
• Resell, sublicense, or provide access to the Services to third parties without authorization
• Use the Services to train artificial intelligence or machine learning models without our prior written consent
• Remove, alter, or obscure any proprietary notices in the Services

5.3 Enforcement​

We reserve the right to investigate and take appropriate action against violations of this section, including removing content, suspending or terminating accounts, and reporting to law enforcement.

6. Intellectual Property Rights​

6.1 Our Intellectual Property​

The Services and all related technology, including software, algorithms, user interfaces, designs, trademarks, and documentation, are owned by us or our licensors and are protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Services except for the limited license to use the Services as expressly set forth herein.

6.2 Feedback​

If you provide us with any suggestions, ideas, or feedback regarding the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Services without any obligation to you.

6.3 Trademarks​

Hublvu, Inc., hublvu, and our logos are trademarks of Hublvu, Inc. You may not use our trademarks without our prior written consent.

7. Data Privacy and Security​

7.1 Privacy Policy​

Our collection and use of personal information is governed by our Privacy Policy, available at /privacy. By using the Services, you consent to the practices described in the Privacy Policy.

7.2 Data Processing​

If you are located in the European Economic Area, United Kingdom, or other jurisdiction with data protection laws, we will process personal data in accordance with our Data Processing Addendum, which is available upon request and incorporated into these Terms by reference.

7.3 Security Measures​

We implement comprehensive technical and organizational measures to protect your data, including encryption in transit and at rest, role-based access controls, and continuous security monitoring. We maintain SOC 2 Type II compliance and undergo regular security assessments. Detailed security documentation is available to Customers under NDA.

7.4 Data Portability​

Upon request, we will provide you with a copy of your Customer Data in a commonly used, machine-readable format.

8. Service Availability​

8.1 Availability​

We will use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, excluding scheduled maintenance and circumstances beyond our reasonable control.

8.2 Scheduled Maintenance​

We may perform scheduled maintenance on the Services, during which the Services may be temporarily unavailable. We will use reasonable efforts to provide advance notice of scheduled maintenance.

8.3 Service Level Agreement​

Service level commitments, including uptime guarantees and support response times, may be specified in Customer's Agreement or a separate Service Level Agreement.

9. Third-Party Services​

9.1 Integrations​

The Services may integrate with or provide access to third-party services, applications, or websites. Your use of such third-party services is subject to their respective terms and policies.

9.2 Disclaimer​

We do not control and are not responsible for third-party services. We make no warranties or representations regarding third-party services and are not liable for any loss or damage arising from your use of such services.

10. Disclaimer of Warranties​

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

11. Limitation of Liability​

11.1 Exclusion of Damages​

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL HUBLVU, INC., ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICES
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES
• ANY CONTENT OBTAINED FROM THE SERVICES
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT

11.2 Liability Cap​

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100).

11.3 Basis of the Bargain​

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY (WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS IN THIS SECTION ARE A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND US.

12. Indemnification​

Customer agrees to indemnify, defend, and hold harmless Hublvu, Inc. and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Customer's use of the Services
• Customer Data
• Customer's violation of these Terms
• Customer's violation of any third party's rights, including intellectual property rights
• Customer's violation of any applicable law

13. Term and Termination​

13.1 Term​

These Terms are effective for the duration of the Subscription Term specified in Customer's Agreement and any renewal periods.

13.2 Termination for Convenience​

Either party may elect not to renew the subscription by providing written notice at least thirty (30) days prior to the end of the then-current Subscription Term, unless a different notice period is specified in the Agreement.

13.3 Termination for Cause​

Either party may terminate the Agreement immediately upon written notice if the other party: (a) materially breaches the Agreement and fails to cure such breach within thirty (30) days after receiving written notice thereof, or (b) becomes the subject of a bankruptcy, insolvency, or similar proceeding.

13.4 Termination by Us for Violation​

We may suspend or terminate Customer's access to the Services immediately if we reasonably believe Customer or any User has violated these Terms in a manner that poses a security risk or legal liability. We will make reasonable efforts to notify Customer prior to or promptly following such suspension or termination.

13.5 Effect of Termination​

Upon termination or expiration:

• Customer's and all Users' right to access and use the Services will immediately cease
• Customer shall pay all fees accrued through the date of termination
• Upon request made within thirty (30) days of termination, we will make Customer's User Content available for export in a commonly used format
• We may delete Customer's User Content sixty (60) days after termination unless legally required to retain it
• Sections that by their nature should survive termination will survive, including Sections 4.3 (Limited License), 4.4 (AI Model Training Restrictions), 6 (Intellectual Property Rights), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Indemnification), and 15 (Governing Law and Dispute Resolution)

14. Modifications to Terms​

We may modify these Terms from time to time. We will provide Customer with at least thirty (30) days' advance notice of any material changes by posting the revised Terms on our website and notifying Customer via email to the address associated with Customer's account.

Material changes will take effect at the start of Customer's next Subscription Term following such notice. If Customer does not agree to the revised Terms, Customer may elect not to renew the subscription pursuant to Section 13.2. Customer's continued use of the Services after the effective date of revised Terms constitutes acceptance of the changes.

15. Governing Law and Dispute Resolution​

15.1 Governing Law​

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

15.2 Informal Resolution​

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at legal@hublvu.ai. We will try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 30 days of submission, either party may proceed to formal dispute resolution.

15.3 Arbitration Agreement​

You and Hublvu, Inc. agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration, rather than in court, except that either party may seek equitable relief in court for infringement or misuse of intellectual property rights.

Arbitration Rules: The arbitration will be conducted by JAMS under its Comprehensive Arbitration Rules and Procedures or, for claims under $250,000, the Streamlined Arbitration Rules and Procedures.

CLASS ACTION WAIVER: YOU AND HUBLVU, INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

15.4 Opt-Out​

You may opt out of this arbitration agreement by sending written notice to legal@hublvu.ai within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you do not wish to resolve disputes through arbitration.

15.5 Exceptions​

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within that court's jurisdiction.

16. General Provisions​

16.1 Entire Agreement​

These Terms, together with the applicable Agreement, Order Form, Privacy Policy, Data Processing Addendum (if applicable), and any other agreements expressly incorporated by reference, constitute the entire agreement between Customer and us regarding the Services. In the event of a conflict between these Terms and an executed Agreement, the Agreement shall control.

16.2 Severability​

If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16.3 Waiver​

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

16.4 Assignment​

Customer may not assign or transfer these Terms or Customer's rights under these Terms without our prior written consent, except that Customer may assign these Terms to a successor in connection with a merger, acquisition, or sale of all or substantially all of Customer's assets upon written notice to us. We may assign our rights and obligations under these Terms without restriction.

16.5 Force Majeure​

We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

16.6 Notices​

Notices to you may be sent to the email address associated with your account. Notices to us should be sent to legal@hublvu.ai or to:

Hublvu, Inc. Email: legal@hublvu.ai Website: https://hublvu.ai

16.7 No Third-Party Beneficiaries​

These Terms do not create any third-party beneficiary rights.

16.8 Export Compliance​

You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce and sanctions programs maintained by the U.S. Treasury Department's Office of Foreign Assets Control.

16.9 Government Use​

If you are a U.S. government entity or the Services are being used on behalf of a U.S. government entity, the use, duplication, reproduction, release, modification, disclosure, or transfer of the Services is restricted in accordance with federal acquisition regulations and agency supplements.

17. Contact Information​

If you have any questions about these Terms, please contact us:

Hublvu, Inc. Email: legal@hublvu.ai Website: https://hublvu.ai Support: support@hublvu.ai

These Terms of Use are effective as of January 1, 2026.