Privacy Policy

Hublvu, Inc.

Effective Date: January 1, 2026 Last Updated: January 1, 2026

1. Introduction​

Hublvu, Inc. ("Hublvu," "we," "us," or "our") is committed to protecting the privacy of our enterprise customers and their authorized users. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use the Hublvu platform (the "Service") available at hublvu.ai.

Hublvu provides enterprise AI-powered solutions for IT, networking, and telecommunications operations. We sell exclusively to other businesses and enterprises ("Customers") through negotiated contracts. This Privacy Policy applies to our enterprise Customers and their authorized end users ("Users").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to this Privacy Policy.

2. Definitions and Data Categories​

We categorize the information we handle into distinct categories with different handling requirements:

2.1 Customer Data (Service Data)​

Customer Data refers to information that Customers submit, upload, or transmit to the Service for processing. This includes network information, system logs, support tickets, messages, and other operational data related to IT and network troubleshooting. Customer Data is owned and controlled by the Customer.

2.2 Account Data​

Account Data includes information provided during account creation and administration, such as names, email addresses, job titles, company information, and billing details of Customer contacts and authorized Users.

2.3 Usage Data​

Usage Data refers to information about how Customers and Users interact with the Service, including feature usage, system performance metrics, error logs, and debugging information collected for troubleshooting purposes.

2.4 AI Interaction Data​

AI Interaction Data includes records of conversations and interactions with AI features within the Service. This data is retained solely for Customer use (such as displaying conversation history) and is not used by Hublvu for training AI models or any other purpose beyond providing the Service to the Customer.

3. Information We Collect​

3.1 Information Customers Provide​

• Account Registration: Contact information for Customer administrators and authorized Users, including names, email addresses, job titles, and company information.
• Billing Information: Payment and invoicing details as specified in the Customer's service agreement.
• Customer Data: Network logs, support tickets, system information, messages, and other operational data that Customers choose to process through the Service.
• Communications: Information provided when contacting our support team or communicating with us regarding the Service.

3.2 Information Collected Automatically​

• Usage Information: How Users interact with the Service, including features accessed, actions taken, and timestamps.
• Device and Browser Information: IP addresses, browser type, operating system, and device identifiers.
• System Logs: Debug and error logs collected system-wide for troubleshooting and maintaining Service reliability.
• AI Interactions: Records of conversations with AI features, maintained for Customer access to conversation history.

3.3 Information from Third Parties​

We may receive information from third-party integrations that Customers enable, identity providers for single sign-on authentication, and business partners in connection with sales and service delivery.

4. How We Use Information​

4.1 Customer Data​

We process Customer Data solely as a data processor on behalf of our Customers, in accordance with Customer instructions and our service agreements. We use Customer Data to:

• Provide, operate, and maintain the Service
• Perform AI-powered analysis for IT and network troubleshooting
• Generate insights and recommendations as part of Service functionality
• Respond to Customer support requests

We do not use Customer Data to train AI models, for marketing purposes, or for any purpose beyond providing the contracted Service to the Customer.

4.2 Account and Usage Data​

We use Account and Usage Data as a data controller for the following purposes:

• Managing Customer accounts and User access
• Processing billing and payments per contractual terms
• Communicating about the Service, including technical notices and updates
• Providing customer support
• Monitoring and improving Service performance and reliability
• Debugging and troubleshooting system issues
• Ensuring security and preventing fraud
• Complying with legal obligations

4.3 Aggregated and De-identified Data​

We may create aggregated or de-identified data that cannot reasonably be used to identify any individual or Customer. Such data may be used for product improvement, industry benchmarking, and research purposes.

5. AI and Machine Learning​

5.1 How AI Features Work​

The Hublvu platform includes AI-powered features to assist with IT and network troubleshooting. When Users interact with these features:

• Prompts and queries are processed to generate responses
• AI interactions are recorded to provide conversation history to the User
• Processing occurs within secure, isolated environments

5.2 Data Not Used for Training​

Customer Data and AI Interaction Data are not used to train, improve, or develop Hublvu's AI models. Your data remains yours and is used solely to provide the Service to you.

5.3 Data Protection in AI Processing​

We implement technical safeguards to protect data during AI processing, including logical isolation between Customer environments and encryption of data in transit and at rest.

6. How We Share Information​

6.1 We Do Not Sell Personal Information​

Hublvu does not sell, rent, or trade personal information or Customer Data to third parties for their marketing purposes.

6.2 Service Providers (Subprocessors)​

We engage trusted third-party service providers to assist in delivering the Service. These subprocessors are contractually bound to protect data and may only process it according to our instructions. Categories of subprocessors include:

• Cloud infrastructure and hosting providers
• Customer support and communication tools
• Payment processors
• Security and monitoring services

A current list of our subprocessors is available upon request. We will provide notice to Customers before engaging new subprocessors, allowing Customers to object pursuant to the terms of our Data Processing Addendum.

6.3 Legal Requirements​

We may disclose information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

6.4 Business Transfers​

In the event of a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction. We will provide notice before personal information becomes subject to a different privacy policy.

7. Data Security​

We implement comprehensive technical and organizational measures to protect information, including:

• Encryption: Data encrypted in transit (TLS 1.2+) and at rest
• Access Controls: Role-based access with principle of least privilege and multi-factor authentication
• Infrastructure Security: Secure cloud infrastructure with network isolation
• Monitoring: Continuous security monitoring and logging
• Incident Response: Documented procedures for security incident detection and response
• Employee Training: Regular security awareness training for personnel

We maintain SOC 2 Type II compliance and undergo regular security assessments. Detailed security documentation is available to Customers under NDA.

8. Data Retention​

8.1 Customer Data​

Customer Data is retained for the duration of the Customer's service agreement. Upon termination or expiration of the agreement, Customer Data will be deleted in accordance with the terms of the agreement, typically within 30 days, unless a longer retention period is required by law or requested by the Customer.

8.2 Account Data​

Account Data is retained for the duration of the Customer relationship and for a reasonable period thereafter as necessary for legitimate business purposes, including maintaining records for accounting, tax, and legal compliance.

8.3 Usage Data and Logs​

System logs and debugging information are retained for troubleshooting purposes and automatically deleted after a defined retention period, typically not exceeding 12 months unless required for ongoing investigation or legal compliance.

8.4 AI Interaction Data​

AI conversation history is retained to provide Users access to past interactions and is deleted in accordance with Customer Data retention upon service termination.

9. International Data Transfers​

Hublvu may process data in the United States and other countries where we or our subprocessors operate. For transfers of personal data from the European Economic Area (EEA), United Kingdom, or Switzerland to countries that have not received an adequacy determination, we rely on:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Other valid data transfer mechanisms as specified in our Data Processing Addendum

Customers may request information about the specific safeguards applied to their data transfers.

10. Your Rights​

10.1 Rights for Users in the European Economic Area, UK, and Switzerland​

Under GDPR and similar regulations, individuals have the following rights regarding their personal data:

• Access: Request access to personal data we hold about you
• Rectification: Request correction of inaccurate personal data
• Erasure: Request deletion of personal data under certain circumstances
• Restriction: Request restriction of processing under certain circumstances
• Portability: Request a copy of your personal data in a structured format
• Objection: Object to processing based on legitimate interests
• Automated Decision-Making: Not be subject to decisions based solely on automated processing with legal or significant effects

For Customer Data, requests should be directed to the relevant Customer (data controller). For Account Data, contact us using the information below.

10.2 Rights for California Residents​

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have rights including:

• Right to Know: Request information about personal information collected, used, and disclosed
• Right to Delete: Request deletion of personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of sale or sharing of personal information (note: we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising privacy rights

Note: As of January 1, 2023, CCPA/CPRA rights extend to business contacts. To exercise your rights, contact us at privacy@hublvu.ai.

10.3 Exercising Your Rights​

To exercise your rights, please submit a request to privacy@hublvu.ai. We will respond to verifiable requests within the timeframes required by applicable law (typically 30-45 days). We may request additional information to verify your identity before processing your request.

11. Data Processing Addendum​

Enterprise Customers may request our Data Processing Addendum (DPA), which includes:

• GDPR Article 28 compliant processing terms
• Standard Contractual Clauses for international data transfers
• Security measures and audit rights
• Subprocessor management and notification procedures
• Data breach notification procedures
• Data subject request handling procedures

Contact your Hublvu account representative or email legal@hublvu.ai to request our DPA.

12. Cookies and Tracking Technologies​

The Service uses cookies and similar technologies for:

• Essential Functionality: Session management and authentication
• Performance and Analytics: Understanding Service usage and improving performance
• Security: Detecting and preventing security threats

We do not use cookies for advertising or cross-site tracking. Users can manage cookie preferences through their browser settings, though disabling essential cookies may impact Service functionality.

13. Third-Party Links and Integrations​

The Service may contain links to third-party websites or integrate with third-party services that Customers enable. This Privacy Policy does not apply to third-party services, and we encourage you to review the privacy policies of any third-party services you use.

14. Children's Privacy​

The Service is intended for enterprise business use and is not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

15. Changes to This Privacy Policy​

We may update this Privacy Policy from time to time. We will notify Customers of material changes through the Service or by email to the primary contact on file. The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact Us​

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Hublvu, Inc. Email: privacy@hublvu.ai Website: https://hublvu.ai

For data protection inquiries in the European Union, you may also contact our designated representative (details available upon request) or lodge a complaint with your local supervisory authority.

Appendix: Compliance Summary​

The following table summarizes Hublvu's compliance with key privacy and security frameworks: